Refund policy

This English version is a convenience translation. In case of dispute, the German version prevails.

Returns and warranty (no right of withdrawal, as we sell exclusively to business customers)

Wemarto GmbH · Schöne Aussicht 45 · 61206 Wöllstadt · info@wemarto.de

1. No right of withdrawal

Our online shop is directed exclusively at entrepreneurs (business customers) within the meaning of Section 14 of the German Civil Code (BGB). The statutory right of withdrawal pursuant to Section 355 BGB applies only to consumers and therefore does not apply to orders placed in this shop.

The following provisions describe how we handle defects, incorrect deliveries and goodwill returns.

2. Duty to inspect upon receipt of the goods

As an entrepreneur, you are obliged under Section 377 of the German Commercial Code (HGB) to inspect the goods immediately upon receipt. Identifiable defects, transport damage, quantity deviations and incorrect deliveries must be reported to us in writing immediately, at the latest within seven calendar days. Hidden defects must be reported immediately after discovery.

If timely notice is not given, the goods are deemed approved and warranty claims are excluded.

In the case of externally visible transport damage, please also have the damage noted directly by the carrier on the consignment note.

3. Warranty

The limitation period for claims based on defects is 12 months from the transfer of risk. In the event of a justified notice of defects, we shall, at our discretion, provide subsequent performance by remedying the defect or delivering a replacement. If subsequent performance fails twice, you may reduce the price or withdraw from the contract.

Our unlimited liability for intent, gross negligence and injury to life, body or health remains unaffected.

4. Procedure for defects or incorrect deliveries

1. Report the defect in writing to info@wemarto.de, stating the invoice or order number.
2. If possible, attach photos of the defect and the packaging.
3. You will receive a return address from us and, if required, a return label.
4. We will inspect the goods after they arrive.
5. If the complaint is justified, you will receive a replacement, rework or a credit note.

In the event of a justified notice of defects or an incorrect delivery for which we are responsible, we will bear the return shipping costs.

5. Goodwill returns

We are not legally obliged to take back goods that are free of defects. We review such requests on a case-by-case basis and may agree as a gesture of goodwill if the following conditions are met:

• request within 14 days of receipt of the goods
• goods unused, complete and in unopened original packaging
• prior written agreement with us

In this case, the customer bears the return shipping costs. We cannot accept freight collect shipments. We reserve the right to retain a reasonable handling fee for inspection and restocking.

6. Excluded from returns

• custom-made parts and parts manufactured according to customer drawings
• items procured at the customer's request that are not part of our standard range
• goods that have been machined, assembled or installed
• goods without or with damaged original packaging

7. Credit notes

Credit notes are issued via the payment method originally used or by offsetting, usually within 7 to 14 working days after completion of the inspection.